FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to all locations within the United States.
At this time, we do not offer international shipping.

2. Is shipping free?

Yes. We offer Free Shipping on all orders within the United States.

3. How long does delivery take?

Delivery time is calculated as processing time + transit time:

Processing Time: 1–3 business days
Transit Time: 6–9 business days

Estimated Total Delivery Time: 7–12 business days

Delivery times may vary due to holidays or carrier delays.

4. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number by email.
Tracking details may take 1–3 business days to update.

5. Which payment methods do you accept?

We accept secure payments via:

Visa
Mastercard
American Express
Discover

All payments are processed through SSL-encrypted secure payment gateways.

6. Can I cancel my order?

Yes. Orders can be cancelled within 2 hours of placement.
After this time, orders may already be in processing and cannot be cancelled, but may still be eligible for return according to our Return & Refund Policy.

7. What is your return policy?

Returns are accepted within 30 days of delivery
Items must be unused and in original packaging
Approved returns include a free prepaid return label
Refunds are issued within 5–10 business days after inspection

Please refer to our Return & Refund Policy page for full details.

8. What if my item is damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 10 business days with clear photos or videos.
We will provide a replacement or full refund at no extra cost.

9. Are there any hidden fees?

No.
There are no hidden charges, restocking fees, or surprise costs.
All prices and shipping details are clearly displayed on our website.

10. How do I contact customer support?

You can reach us using the details below:

📧 Email: info@rcvarse.com
📞 Phone: +1 838-266-8196

📍 Address:
7211 Jewel Lake Road
Anchorage, Alaska, USA

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Alaska Time)

11. Is my personal information safe?

Yes. We use industry-standard security measures and SSL encryption to protect your personal and payment information.
For more details, please review our Privacy Policy.

12. Do you have a physical business address?

Yes. Our physical business address is:

7211 Jewel Lake Road
Anchorage, Alaska, USA