Return & Refund Policy
Return & Refund Policy
Last Updated: 27 December 2025
At RCVARSE, customer satisfaction is important to us. This Return & Refund Policy explains how returns, refunds, and exchanges are handled to provide a clear and transparent shopping experience.
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in original condition
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Original packaging, accessories, manuals, and labels must be included
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Proof of purchase is required
Returns requested after 30 days from delivery may not be eligible for a refund.
2. Return Shipping & Fees
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Restocking Fee: None
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Return Shipping: Free for approved returns
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Return instructions and shipping details will be provided after approval
⚠️ Please do not send items back without contacting us first.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Customized or personalized items
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Hygiene-sensitive products if opened or used
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Items missing original packaging or essential components
4. How to Request a Return
To initiate a return, please contact us:
📧 Email: info@rcvarse.com
Include:
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Order number
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Reason for return
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Photos or videos if the item is damaged or incorrect
Once your request is approved, we will provide return instructions.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
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Contact us within 10 business days of delivery
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Provide clear photos or videos as evidence
We will offer:
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A free replacement, or
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A full refund if a replacement is not available
6. Refunds
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Refunds are processed within 5–10 business days after we receive and inspect the returned item
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Refunds are issued to the original payment method
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Processing times may vary depending on your bank or payment provider
7. Exchanges
Exchanges are available for:
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Defective items
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Damaged items
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Incorrect items received
Approved exchanges are shipped at no additional cost.
8. Order Cancellations
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Orders may be cancelled within 2 hours of placement
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After this time, orders may already be in processing and cannot be cancelled
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If cancellation is no longer possible, the order may still qualify for return after delivery
9. Contact Information
If you have any questions about returns or refunds, please contact us:
Business Name: RCVARSE
Website: https://rcvarse.com
Email: info@rcvarse.com
Phone: +1 838-266-8196
Business Address:
7211 Jewel Lake Road
Anchorage, Alaska, USA
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Alaska Time)